Support • Message to Heaven

Need help? We're here.

Find answers to common questions, guidance for transmitting messages, and how to reach support if something feels unclear.

Purchases & bundles

How buying messages works and when charges are made.

Certificate

Where to see the dispatch certificate and how to verify it.

Privacy & security

Message privacy and how we use your data.

Billing

Account Management

Message bundles & charges

You can buy messages in the Buy messages view in the app. Payments go through the platform’s own service (Apple / Google), and the receipt comes from them.

Message credits & devices: Your message credits are linked to your account. If you change devices, sign in with the same account and restore purchases from the app store if needed.
When are credits deducted?: Credits are deducted only after your message has been successfully transmitted.
If transmission fails permanently, the message is returned to your balance or reimbursed according to our terms.

Transmission certificate

Each successful transmission gets a unique certificate with an ID, timestamp, and checksum.

The certificate appears with the transmission in the app and can be saved or shared.
Soon you’ll be able to paste the ID on our website to verify authenticity.
If you suspect an error, contact support and include the ID.

Privacy and security

Messages are always strongly encrypted and cannot be read by others. We never use your messages for ads or sell your data.

See our privacy notice and How it works for more technical details.

Account management

Reset password

Enter your email below and we will send you a password reset link

Delete your account

If your phone is lost or broken, you can delete your Message to Heaven account here by signing in.

Open account deletion

Need help?

Email support@messagetoheaven.fi and describe your issue